This page provides general answers to common student questions before enrollment, during the course, and after completion.
Your certificate page unlocks after successful completion. DMV reporting or any student follow-up depends on the state, the student's requirement, and the provider's approved process. You should still follow any court, employer, insurance, or DMV instructions that apply to your situation.
Refund requests are reviewed under the course refund policy. Refunds may be reviewed before meaningful course use, but purchases are generally not refundable after substantial course progress, final exam access, certificate issuance, or mailed-certificate fulfillment has begun. Priority-support upgrades are generally not refundable after purchase.
Yes. Price match applies to every public paid course. If you find a lower publicly advertised price for a comparable online course with a similar certificate path, contact support before purchase and we will review it for a possible price match. Price-match reviews do not include private coupon codes, expired promotions, bundles, hidden-fee offers, or nonequivalent courses.
Pricing depends on the state and course. Current plans and prices are shown on the pricing and checkout pages. If the state is still in preparation, final pricing has not been published yet.
Yes, with priority support. Standard plans use the FAQ and self-serve resources. If your plan includes priority support, those portal options are handled first and usually receive a first response in less than 1 business day.
Approval and acceptance depend on the state and the student's specific requirement. Review the disclosures carefully and confirm acceptance before purchasing or relying on completion.
No for a commercial driver improvement clinic requirement. Virginia DMV states that an online driver improvement clinic will not meet the requirement of a commercial driver improvement clinic. CDL and other commercial-driver students should confirm the correct commercial course before enrolling.
Students generally need course access, required seat time, identity verification, and a passing final exam result before a certificate becomes available.
Identity verification helps confirm that the person completing the course and taking the final exam is the enrolled student. It is also part of the course controls used to protect certificate integrity and completion records.
No. The lesson quizzes are optional and can be skipped. They are there to help you review the material and reinforce learning, but they do not replace the course final exam.
No. Lesson quiz scores do not change your final exam result and do not replace the course requirements needed to earn a certificate.
No. You must complete all required lessons, at least 7 hours of course instruction, and identity verification before the final exam can be started.
Yes. The final exam is included in the overall 8-hour minimum. In this course, the final exam unlocks after at least 7 hours of instruction, but the certificate stays locked until the full 8 hours is complete.
No. There is not a fixed minimum required time for each individual page. Your course time is tracked across active participation in the course, and you still need to complete the required lessons, reach at least 7 hours before the final exam unlocks, and complete the full 8 hours before your certificate can unlock.
The final exam requires a passing score of 80% before the course can be completed and the certificate can unlock.
If you do not pass, the exam page shows your result, an earliest return time for another attempt, and suggested lessons to review before you try again.
No. The certificate does not unlock and the course is not considered complete until you pass the final exam and meet the other course requirements.
You need to complete the course flow, including required timing and progress controls, before the final exam and certificate become available.
Once course requirements are complete and the final exam is passed, the certificate page unlocks so the student can view, download, print, and verify the certificate.
After you complete the course, pass the final exam, open your certificate page and save a copy for your records. If your court, employer, or insurance company needs anything else from you, follow their instructions.
Start with the FAQ and course information. If your plan includes priority support, those options appear in your student portal after signing in for payment, access, certificate, or course-related issues.
Standard support uses the FAQ and self-serve resources. Priority support adds human follow-up inside the student portal after login, puts your requests ahead of standard students, and usually receives a first response in less than 1 business day.
The final exam stays locked until you complete the required lessons, satisfy the course seat time, and finish the required identity verification steps.
Your certificate becomes available only after required seat time is complete and you have passed the final exam.
Course time is tracked based on your activity. Keep progressing through lessons and remain active on the course pages until the required time is completed.
Review the course information page if you want a closer look at enrollment, identity checks, and certificate details before you begin.
