This policy explains when a purchase may be reviewed for refund and when it normally becomes nonrefundable.
Requests may be reviewed when the purchase has not seen substantial course use and the student has not yet received the primary value of course access.
A review is not an automatic approval; account activity, progress, exam access, and other material use may be checked before a decision is made.
A purchase normally becomes nonrefundable after substantial course progress, final-exam access, certificate issuance or unlock, the start of mailed-order fulfillment, or any other material use of the purchased access.
Support upgrades and other optional add-ons are generally nonrefundable after purchase, even if the added benefit is later unused.
Accidental duplicate charges or clear billing mistakes may be reviewed separately and, when confirmed, corrected or refunded.
If you find a lower publicly advertised price for an equivalent Florida parent-education course, request review before purchase. Reviews do not include private coupon codes, expired promotions, bundles, hidden-fee offers, or nonequivalent courses.
If you want to request refund review or clarify a charge, start with the support page.
